The Call Hub module in IRCF Workspace enables organisations to track all call and SMS interactions with donors, volunteers, partners, and beneficiaries.
It records response time, duration, and delivery status for each communication, helping to ensure transparency and timely follow-up.
Designed for field teams and coordination units, this tool ensures that every contact is documented, time-stamped, and linked to responsible staff or volunteers.
The module enables detailed tracking of communications — including who responds, response time, and total call or SMS duration.
These records help administrators analyse responsiveness and maintain consistent, transparent communication with key stakeholder groups such as volunteers, donors, and programme beneficiaries.
Choose between voice call or SMS based on communication needs.
The system automatically records start and end time, calculates duration, and logs communication history.
Assign calls to staff or volunteers, compose custom messages, and use one-click actions to initiate immediate outreach to beneficiaries, partners, or team members.
The Call Hub provides robust reporting capabilities to support transparent and efficient communication tracking. Monitor the number of calls and SMS messages sent within a given month, and analyse communication patterns over a specific week. These insights help improve coordination, ensure timely follow-ups, and optimise outreach efforts across your programmes.
The Call Hub module enables timely, trackable communication with stakeholders at every level of your organisation.
With secure one-click outreach, response tracking, role-based assignment, and reporting, your team can coordinate faster and follow up more effectively.
Integrated within IRCF Workspace, it ensures that communication records are consistent with your programme data and operational processes — improving responsiveness, documentation, and trust.
Access a wide range of advanced add-ons for Accounting, Volunteer Coordination, Donation Processing, Outreach, Communication, Programme Management, and more — all in one place!
With IRCF Workspace, you can conveniently manage all your organisation’s charitable operations and administrative functions from a single location.
